Online Banking FAQ
Find answers to your online banking questions right here! Don't see your question? Contact us anytime.
You can call 716-937-3381 or email [email protected].
Almost any account held at the bank is viewable online.
- Apple Safari (Supported)
- Google Chrome (Supported)
- Mozilla Firefox (Supported)
- Microsoft Internet Explorer 11.0 (Supported)
- Microsoft Edge (Supported)
In order to ensure that the exchange of information over the internet is kept secure and confidential, special encryption (coding of the information), and decryption (decoding of the information) is necessary. Web browsers utilize this encryption methodology and allow varying degrees, or levels, of security to be used. The Alden State Bank Online Banking System uses the Norton Secured Digital Certificate to verify its web authentication and identity for secure e-commerce and communications over the internet.
We require that browsers use 128-bit encryption to exchange information. This is the highest level of online security available and it poses the least risk for external violation.
For check if you have 128-bit encryption enabled visit: https://www.fortify.net/sslcheck.html.
One of the features of the Alden State Bank Online Banking System is the ability to retrieve checking or savings statements and view them on the computer screen. In order to view these statements, your personal computer needs to have Adobe Acrobat Reader DC installed.
This software is free of charge and can be downloaded from the internet at http://www.adobe.com/products/acrobat/readermain.html.
Click on the "Online Banking" button from the home menu of this website and click on "Enroll Now". Complete the information required and click the submit button. You will be required to choose a new user name and a new password for use with the online banking service during enrollment. You will also be required to setup enhanced verification challenge questions. You should keep your username and your password confidential and in a secure location separate from the computer, related equipment and software you use for the online banking service. You can also enroll directly on the ASB mobile app.
Your online banking PIN, that is required when enrolling, will be the last four digits of your social security number. If you have used Telephone Banking and changed the Telephone Banking PIN then this will be the 4 digits you will need to use when enrolling.
There are 3 challenge questions that are asked if a new device is signed into or when you first log into our app. The security question is customer created and is used for verification when the customer calls.
The username needs to be at least 6 characters long.
Each password needs to be 8 to 17 characters long and contain at least one upper case letter, one lower case letter, one number and one special character.
Yes, you can edit your online profile by selecting the profile icon in the top-right corner of online banking. From the profile page you can edit your password, challenge questions, email, electronic statements and mobile banking.
The only way you can change your Alden State Bank Online Banking username is by calling online banking support at 716-937-3381.
You can transfer money between any of your checking or savings accounts except for your passbook savings accounts. You will still be able to view your passbook savings balance online.
All transfers initiated before 4:00 pm Eastern Standard Time will be made when entered.
When you make a transfer of funds, you will receive a confirmation number. This number is proof that the transaction has taken place. The confirmation number is also used by the bank in resolving any problem with the payment or transfer that may occur. Please record the confirmation number in your check register or print the confirmation screen in case you need to verify the payment at a later date.
Yes, you can. Just navigate to the transfer section and select the loan you want to pay, input a dollar about and date and then complete the transfer.
Can I view my current savings and checking statements in the Alden State Bank Online Banking System?
Yes. The system will show the current activity on your account since your last statement. The system will also show the previous 18 months of statements for your accounts. You can view archived statements on your screen and even print them on your home printer. For archived statements, first click on the account and then choose "Documents."
Yes. Click on the account and on the right-hand side input the amount, check number or date under “Search transactions” and then select “Search”. Next, click on the check number displayed in the transaction list to view the front and back of the check. You can also print a copy of the check.
Yes. After you enroll for online banking, log in and select the bill payment tab to activate bill payment for your Alden State Bank checking account.
3rd party cookies and cross-site refencing needs to be enabled to access bill payment. These will be a device or browser setting depending on how you are accessing bill payment.
For consumer accounts, this service is FREE.
You can make a payment to almost any individual or business that presents you with an invoice for a service or purchase. You cannot pay bills online to government entities, for court directed payments such as alimony and child support, or to payees located outside of the United States.
No. Savings accounts cannot be directly used to pay bills; a checking or NOW account is required. However, you can transfer money from a savings account to a checking account prior to submitting your bill payment request during the same online session.
Using the Alden State Bank Online Banking System click “Bill Payment” at the top of the page. This will take you to the bill payment section of online banking. From here you will be able to add a new payee, edit an existing payee, make a payment and create/edit a scheduled payment.
There are three type of payment methods, single check, draft check and electronic. Payment methods are determined by a payee’s relationship with our bill payment provider.
Yes. You can schedule bill payments up to one year in advance. When creating a payment, you can indicate if a bill is to be paid immediately or on a future effective date.
Your account will be debited on the payment date you set for the payee, but this does not guarantee the payee has received payment.
The bill payment system will look for funds two times (two business days including the payment date) in order to pay your bill. After the second business day no further attempts will be made to pay the bill.
No. You should allow 5-7 business days for the payment to be sent and processed. An attempt will first be made to pay the bill electronically; if this is not possible then a manual check will be created for you and sent to the payee using the normal mail system.
You should allow (7) business days for a payee to receive your payment. If your payment has not been posted within (7) business days after your scheduled payment date, you may send us a request to verify that the online bill payment was made. Click on "Contact Us" on our home page to send us an email with your request. We will research your payment and get back to you within one business day.
You may cancel the service at any time by contacting us by mail, telephone, email or in person. You must have available the account number of the account to which bill payment is tied. We may require written confirmation of your authority to cancel the bill payment service.
Zelle is a person-to-person (P2P) service that is encompassed in the bill payment system and allows users to send money to friends and family. More information in available in the Zelle section of our website.
In order to access Zelle go into the bill payment section in online banking and select the Send Money with Zelle tab at the top of the screen. Input information about who is receiving the money and then choose an amount as well as the delivery method.
Select the transfer tab on any page. While in the transfers section select external transfers. This will launch another page where you can add up to 5 external accounts. All accounts that are added need to be verified via trial deposits made into the external account or by real time verification which will prompt for the external banks online banking username and password.
At this time, you can add the following accounts to your Transfer Funds Portfolio: Checking accounts and savings accounts held at any commercial bank or credit union nationwide that are able to accept ACH transfers. Investment accounts held at online brokerage firms.
Notifi is a real-time, enterprise-wide alerting and notification system. It offers the relevant, real-time information you want—where and when they want it. There are numerous alerts on account security, balances, transactions, transfers, ATM/Debit Cards and more that can be configured once enrolled into Notifi.
To enroll into Notifi and configure notifications log into your Alden State Bank online banking account and navigate to the Home Page. While on the Home Page scroll to the Alerts section and click enroll.
Go to your app store for your device and search Alden State Bank Mobile (ASB mobile), select install. The app is available for download on compatible apple & android device including phones and tablets.
Yes. Log into the Alden State Bank app and select deposit. You will be prompted to take a picture of the front and back of the check. Please ensure the check is fully endorsed and states “For Mobile Deposit Only”.